FAQs

Shipping, Delivery & Fees

Yes, we offer free shipping to the contiguous US, Hawaii, Alaska, and Canada. Some restriction apply.

All products are handmade to order, please allow 1-2 weeks for processing and shipping.

All domestic orders are shipped via FedEx and packaged individually to ensure its safe delivery to you.

Yes, we ship to Europe, Asia, and Australia for a flat rate. See pricing here.

Please email mail@sebastianromerophoto.com for a custom shipping quote to countries not listed above.

Carriers may differ from country to country.

Yes, we can not ship frames larger than 30"x40” to Hawaii, Alaska, Canada or Internationally.

For orders larger than 30”x40” please reach out for a custom quote by emailing mail@sebastianromerophoto.com.

Yes, if you are a Hawaii resident, you will be charged sales tax based on your county.

Returns & Refunds

We create all prints and frames specifically for you, which is why all orders are considered final and cannot be returned and refunded.

In the event that your print or frame is damaged upon arrival, we will accept exchanges.

Please note that our shipping carrier requires any damaged orders to be reported within 7 days of receipt.

To process your claim, please take photos of the damage, retain the print, and email us at mail@sebastianromerophoto.com within this timeframe.

We will gladly cover the shipping cost in the case of a damaged order.

Framing & Prints

The frames have a clean, contemporary look that suits any room. They are made of solid wood and come in white, black, or natural finishes. We have curated our frame selection to ensure that your print can adapt to changing decor styles over time.

UV-shielding plexiglass, which protects against 89% of UV rays and makes your frame lightweight and easy to hang (and clean!).

All images are printed on heavyweight Hahnemühle Photo Rag® museum-grade archival paper with archival pigment inks and sprayed with a UV protection shield.

Hahnemühle Photo Rag® is an inkjet-coated paper specially tailored for fine art printing. The lightly defined felt structure and characteristic soft Photo Rag® feel gives every fine art print an incredible depth and three-dimensional appearance.

All framed orders come with mounting hardware and instructions for easy hanging.

When able, hang at eye level — or about 57 to 58 inches above the floor. If hanging over a sofa or bed, don't leave a lot of wall space between the sofa/bed and frame. Try for three to six inches.

Cleaning, Care & Tips

Clean your frame by using a small amount of mild soap and warm water with a soft cloth or sponge. Dry by blotting gently with a lint-free cloth. DO NOT use a household cleaner like Windex or any abrasive material.

Avoid direct sunlight and monitor your indoor climate. Only use the provided mount or similar gallery-style mount.